.. Deliver daily support to end users and manage IT infrastructure of existing offices and new office projects
*Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
*Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
*Deliver IT orientation to new employees with the company's standards and provide regular user trainings to improve user productivity
*Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
*Manage IT assets in the region and ensure accuracy of IT assets management.google и
*Manage outsourced engineers to deliver IT services up to the company's standards
*Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region
*Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support
Qualifications
*3 years of experience in IT.
*Bilingual: Mandarin and English Technical skills:
Experienced computer troubleshooting skills (windows and mac OS)
Good knowledge of Active Directory/DHCP/DNS/TCP/IP
Familiar with windows server and relevant permission
Familiar with telephone and conferencing systems
Physical server and virtual server management
Networking skills such as managing network switch/firewall/etc