在亚马逊和其他 FAANG 公司的面试之间最显着的区别之一在于他们对行为面试问题的方法。即，亚马逊制定了以下 14 项亚马逊领导原则。
The Amazon Leadership Principles describe 14 fundamental values that govern the conduct of the company and its employees.
The company states that these values are implemented in day-to-day operations and believes in hiring people who behave by these principles
We obviously hire based on the principles. We give both positive and negative feedback, which references the principles. We are encouraged to be aware of our own successes and failures in relation to leadership principles。
不必记住所有 14 条亚马逊领导原则来准备面试。相反，亚马逊会根据与职位最相关的素质来测试申请人。
14 条亚马逊领导原则和一些需要记住的重要细节：
1.顾客至上 Customer Obsession
Successful leaders always start with the customer and work their way backward. They work hard to earn and maintain customer trust, and even though they pay attention to competitors, customers are always the priority
领导者从客户入手，反向推动工作。努力工作，赢得并维系客户对公司的信任。虽然身为领导者要关注竞争对手，但更应关注客户。
Example question:
Who was your most difficult customer?
Tell me about a time when you didn't meet customer expectations. What happened, and how did you deal with the situation?
How do you go about prioritizing customer needs when you are dealing with a large number of customers?
2.主人翁精神 Ownership
Leaders think long-term and prioritize long-term value over short success. They are owners, and they act on behalf of the company, not just themselves or their own team.
领导者是主人翁。他们会保持长期主义思维，不会为了短期业绩而牺牲长期价值。他们不仅仅代表自己的团队，而且代表整个公司行事。他们绝不会说“那不是我的工作”。
Tell me about a time when you took on a task that was beyond your job responsibilities.
Tell me about a time when you had to work on a task with unclear responsibilities.
Tell me about a time when you showed initiative to work on a challenging project.
3.创新简化 Invent and simplify
Leaders always seek ways to simplify and always require invention and innovation from their teams. Their thinking has no limits, and they always search for new ideas from everywhere. And, as they try new things, they expect to be sometimes misunderstood.
领导者期望、要求自己的团队进行革新和创造，并始终寻求使工作简化的方法。他们不局限于自我，了解外界动态，四处寻找新的创意。在实践新创意的时候可能会长期不被外界理解，要接受这种可能性。
Describe a time when you found a simple solution to a complex problem
Tell me about a time when you invented something
Tell me about a time when you tried to simplify a process but failed. What would you have done differently?
4.决策正确 Are Right a lot
Leaders are right most of the time. They possess good instincts and strong judgment, which enables them to seek diverse perspectives,
领导者在大多数情况下都能做出正确的决定。他们拥有卓越的业务判断能力和敏锐的直觉，寻求多样的视角，并挑战自己的观念。
Tell me about a time when you effectively used your judgment to solve a problem
Tell me about a time when you had to work with insufficient information or incomplete data
tell me about a time when you were wrong
5.好奇求知 learn and be curious
leaders always seek ways to improve themselves and never stop learning. They are curious about new opportunities and aren't afraid to explore the unknown.
领导者从不停止学习，不断寻找机会以提升自己。他们对各种可能性充满好奇，并付诸行动，加以探索。
Tell me about an important lesson you learned over the past year
Tell me about situation or experience you went through that changed your way of thinking
Tell me about a time when you made a smarter decision with the help of your curiosity
6.选贤育能 Hire and develop the best
Every hire and promotion decision made by leaders raises the performance level. Leaders recognize talent and are willing to support them in their development. They invest their time into coaching and mentoring others,
领导者不断提升招聘和晋升员工的标准。他们表彰杰出人才，并乐于在组织中通过轮岗磨砺他们。他们能严肃对待自己育才树人的职责，也会培养其他领导人才。他们能从员工角度出发，创建职业发展机制。
Tell me about a time when you mentored someone
Tell me about a time when you made a bad hire(intern 不会有) when did you figure it out, and what did you do?
What qualities do you look for in potential candidates when making hiring decisions?
7.最高标准 Insist on the highest standards
Leaders are continually raising the bar of their standards and motivating their teams to deliver high-quality services, products, and processes. Leaders make sure that problems are fixed and defects never get sent down the line.
领导者有着近乎严苛的高标准——这些标准在很多人看来可能高得不可理喻。他们不断提高标准，激励自己的团队提供优质产品、服务和流程。他们要阻绝任何不合水准的行为，遇到问题要彻底解决，并采取优化措施防止同样的问题再次发生。
Tell me about a time when you were dissatisfied with the quality of a project at work. What did you do to improve it?
Tell me about a time when you motivated others to go above and beyond
Describe a situation when you couldn't meet your standards and expectations on a task
8.远见卓识 Think Big
Leaders think differently and envisage a bold direction that inspires outstanding results. They also expertly partake in calculated risk-taking, They also expertly partake in calculated risk-taking. They think outside of the box to serve customers and achieve a significant impact.
局限性思考只能带来局限性的结果。领导者大胆提出并阐明大局策略，由此激发良好的成果。他们要为客户着想，从不同的角度思考问题，探索各种可能性。
Tell me about your most significant professional achievement
Tell me about a time when you had to make a bold and challenging decision
Tell me about a time when your vision led to a great impact
9.崇尚行动 Bias for action
In business, speed matters. Many actions and decisions are reversible and do not require extensive study. They have a bias for action with long-term gains in mind.
速度对业务有着至关重要的影响。很多决策和行动都可以不断调整，因此不需要进行规模过大的讨论。提倡在深思熟虑的前提下进行冒险。
Provide an example of when you took a calculated risk
Describe a situation when you took the initiative to correct a problem or a mistake rather than waiting for someone else to do it.
Tell me about a time when you required some information from somebody else, but they weren't responsive. What did you do?
10.勤俭节约 Frugality
Leaders find ways to accomplish more with less and maximize profit. They take constraints and maximize profit. They take constraints and turn them into self-sufficiency, resourcefulness, and invention.
力争以更少的投入实现更大的产出。勤俭节约可以让我们开动脑筋，自给自足并不断创新。增加人力、预算以及固定支出并不会为你赢得额外加分。
Describe a time when you had to rely on yourself to complete a task
Tell me about a time when you had to be frugal
Tell me about a time when you had to rely on yourself to complete a project
11.赢得信任 Earn Trust
Leaders speak candidly, listen attentively, and treat others respectfully. They aren't afraid to be self-critical in front of others and benchmark themselves only
领导者专注倾听，坦诚沟通，尊重他人。他们并不认为自己或其团队总是正确的，敢于自我批评，哪怕这样做会令自己难堪。他们必须一直以最高标准来要求自己和团队。
Describe a time when you had to speak up in a difficult or uncomfortable environment
What would you do to gain the trust of your team?
Tell me about a time when you had to tell a harsh truth to someone
12.刨根问底 Dive Deep
Leaders focus on the details, work at all levels, and audit frequently
领导者深入各个环节，随时掌控细节，经常进行审核，发现偏离指标的数据时保持怀疑态度，不遗漏任何工作。
Tell me about the most complicated problem you've had to deal with
Give me an example of when you utilized in-depth data to develop a solution
Tell me about something that you have learned in your role.
13.敢于谏言，服从大局 Have backbone; disagree, and commit
Leaders aren't afraid to speak up and challenge decisions in a respectful way whenever they disagree. They do not compromise, even in a challenging environment. And once the team finalizes a decision, these leaders fully commit to it.
领导者必须要能够不卑不亢地质疑他们无法苟同的决策，哪怕这是多么费力劳神的过程，都不能逃避。他们要信念坚定，矢志不渝。他们不会为求一团和气就屈从妥协。一旦做出决定，他们就会全身心地致力于实现目标。
Describe a time when you disagree with the approach of a team member. What did you do?
Give me an example of something you believe in that nobody else does.
Tell me about an unpopular decision of yours.
14.达成业绩 Deliver results
Leaders need to focus on the critical things in their work and deliver quality results promptly No matter what, they overcome obstacles and never settle
领导者会关注其业务的关键决定条件，确保工作质量并及时完成。即便遭受挫折，他们依然勇于面对挑战，从不气馁。
Describe the most challenging situation in your life and how you handled it.
Give an example of a time when you had to handle a variety of assignments. What was the outcome?
Tell me about a time when your team gave up on something, but you pushed them to deliver results.
15 Strive to be earth's best employer - leaders need to focus on the critical things in their work and deliver quality results promptly. No matter what, they overcome obstacles and never settle.
When was the last time you built a team? What did you consider when assembling it together?
Give an example of a time when you developed the careers of people on your team
How have you managed the varying strengths and weaknesses of members in your team?
16 Success and scale bring broad responsibility - leaders need to focus on the critical things in their work and deliver quality results promptly. No matter what, they overcome obstacles and never settle.
Describe a moral or ethical dilemma you've faced in the workplace. How did you handle it?
Give an example of a time when you've found it.
What's the largest impact you've had on your environment?
Answer tips: take time to study, and develop two stories that demonstrate each of them; some of these stories may tackle different leadership principles at once;
your stories need to demonstrate leadership principles and boundless curiosity to improve principles and boundless curiosity to improve yourself on the job.
However, your interviewer won't appreciate unstructured meandering anecdotes.
They want your ideas and answers to the Amazon leadership questions to be concise and precise while still showing a depth of understanding and superior knowledge of your expertise.
There are two methods of answering behavioral interview questions in a succinct yet complete way: STAR and CAR
Whatever method you choose, make sure that you contextualize the results of your actions within a closed-loop thinking framework.
In other words, you should elaborate upon the effects of your actions on other processes and the overall system within which your team operates. Whether you are an engineer or a marketer, you need to emphasize your leadership skills and bold vision in the face of adversity.
STAR- situation task action results
CAR- context-action-result
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