被trip.com（携程）骗了，准备提起诉讼

就当个树洞，写着玩，记录一下。
2023年1月初中国解封我开始计划2月回国探亲，看了下trip.com 的中国回美国机票价格比较便宜（去程直接积分换了），于是订了北京-香港-LA的机票(Cathay Pacific)
2.26当天在机场Cathay Pacific 柜台表示，我的Ticket Number和 Airline Booking Reference 全部不存在
当时给trip.com客服打电话,对方在和柜台沟通后表示可以让我重新再定一张机票，我当时质疑为什么不能transfer，对方表示法律原因只能我订一张然后再refund（但是很急也没有细究到底是什么法律原因）。
然后我不放心又再trip.com的chat平台跟文字客服确认过，客服表示必须是同一个航司同一个行程和仓位才可以返款，但是临时订一张跨国机票（中国到美国）全价大家可以想一下，共花费我4000多刀，我和客服再三确认后（当时只剩下一个位置了）就赶紧订了第二天同一趟航班。中间耽误的行程酒店核酸等就不提了（没跟家里说，直接首都机场住酒店没有回家）。
然后到了美国后我发了很多邮件，chhat平台联系返款，在第四次电话时终于打通了complaint团队，对方竟然说没收到我的邮件的附件收据（最后发现是他们收不了pdf）而且最离谱的是我就在trip.com订的他们只要booking 号就可以拿到我第二次购买机票的收据，而且竟然其他方式沟通都没有提及过没有收到收据这个事。

今天凌晨我收到了返款，500刀，连第一张打折机票都打了6折。气的一宿没睡，发帖记录一下开战，已经联系了三个律师。准备下周开干。
（另外我联系了银行，信用卡部门表示只能追回第一张订票的钱，但tm也不是只有500，简直是逗我）

补充内容 (2023-03-15 23:51 +8:00):
已经搞定了，处理结果，邮件，已经置顶

补充内容 (2023-03-15 23:52 +8:00):
拿回了4000，虽然有700是点数，依然符合预期了

今天还没有跟律师谈，但是反正都要整理一下信息，索性给他们发了个最后通牒


Hi Rosalie,
Let me review the case with you again.
In early January 2023, I booked a flight Beijing-Hong Kong-LA  (Operated by Cathay Pacific).

On 2/26/2023, at the Cathay Pacific front desk at the airport, they said that my Ticket Number and Airline Booking Reference did not exist.
At that time, I called the customer service of trip.com for inquiry.
After communicating with the front desk， trip.com customer service said that I could book another ticket for same flight then refund me.
I questioned why I couldn’t been transfered for another flight . Trip.com customer service said that I could only book one and then refund for legal reasons they can not transfer (but since it was urgent. The legal reasons were not explored in detail).
The customer service said that the refund ticket should have the same airline with the same itinerary and cabin, but there is no discounted basic economy cabin in the upcoming week. I do not want to wait for another week and after confirming with the customer service, I quickly booked the same flight on the next day 2/27/2023, a full-price economy, as premium economy ( again there is no discount basic economy in upcoming week for this flight and this is the only one left that has a mark on economy in 7 days.)
It cost me more than $4,000 in total. I even did not  mention the delayed itinerary, hotel and covid PCR, etc. I double checked within the text customer service platform of trip.com with the information above as a record and on the chat I also sent the screenshot with my new booking with my booking number and carbin by that time.

Then after I arrived in the United States, I sent a lot of emails, contacted chat platforms  for the refund, and finally got through to the complaint team on the fourth call. They even said that they had not received the receipt attached to my email (it turned out that they could not accept the pdf) and finally What's outrageous is that I just booked on trip.com for the new ticket and with the booking number I provide to customer service at the beginning(2/26/2023) , they can get the receipt for my second purchase of air tickets directly from the booking number.

After I received the last email about  the refund of $500 for the first canceled booking, I believe you are about to refuse the refund of the refund Booking (No 22810955417).
I already scheduled several slots for civil lawyers  about my case, I hope you understand I do not want to take a settle up of $500, I send you the booking to the customer service on 2/26 and confirm with your customer service, and I believe the reason you do not want to transfer me at the first time is just set up a trap to denied the new flight's refund and take advantage for my urgent booking.

Let's see.

搞定了，已经准备接受返款，感谢地里的小伙伴关注，在这里把我的两封邮件和返款邮件po出来。
第一封（11）我还算正常交流非常的客气，结果收到了500.。。。第二封（12）是收到了500刀放款之后我急了。收到2的返款

补充内容 (2023-03-15 23:51 +8:00):
拿回4000我觉得已经可以了

事实证明这种国内垃圾公司换个英文名字摇身一变在海外落地的公司必须避雷，比如拼多多在美国就叫Temu

携程是ctrip?

Trip.com是什么？

我一般在travel agency上订完票都会登航空公司的app确认一下。携程这样是太缺德了，小红书上也看见过不少订了酒店结果到那啥都没有的例子

记得好几年前就被爆出这种操作, 没想到这么多年过去了这家还这么干? 估计是没什么严重后果.

支持lz! 换做是谁都咽不下这口气。本来旅行来回奔波就已经够累了。希望官司一切顺利！！

这么年代了，还在travel agency用中文买票，在家呆着建设祖国吧

竟然还说中文？在家呆着建设祖国吧

trip.com好像就是各种不靠谱。定宾馆也是比其他网站的价格都便宜好多，但小红书上也是很多踩雷帖。

谢谢提醒，前几天刚在携程上订了票。刚才在航空公司的App上查到了我买的预定号，是不是就没问题了。

微信用户_92fe057 发表于 2023-03-12 10:29:13
这么年代了，还在travel agency用中文买票，在家呆着建设祖国吧

有没有可能trip.com没有中文，只不过后来发现是中文

winnersport 发表于 2023-03-12 11:30:36
有没有可能trip.com没有中文，只不过后来发现是中文

就是开始还不知道是中国携程，追溯才发现是一家