被trip.com（携程）骗了，准备提起诉讼

希望LZ早日走出困境, 好人一生平安!

我在携程上订了一个商务车 接我的是牌照啥的都不一样。然后司机说是有人在滴滴下单叫他来接我。我订的80， 滴滴下单40. 整个就是离谱到家了。最后携程退了我代金卷。。。无语。

楼主patpat 记得上来更新

干他丫的 zszszs

我的经验，无论你在哪里买票，就算官网，都要打电话去确认机票，票号，自己的生日名字是否无误等信息，并且让他们给你一个confirm 邮件。真的，现在很多东西都不靠谱，人也是。

补充内容 (2023-03-13 23:29 +08:00):
我支持楼主维权，我觉得现在很多网站都是做大了欺客，一点信誉都没有。

今天还没有跟律师谈，但是反正都要整理一下信息，索性给他们发了个最后通牒


Hi Rosalie,
Let me review the case with you again.
In early January 2023, I booked a flight Beijing-Hong Kong-LA  (Operated by Cathay Pacific).

On 2/26/2023, at the Cathay Pacific front desk at the airport, they said that my Ticket Number and Airline Booking Reference did not exist.
At that time, I called the customer service of trip.com for inquiry.
After communicating with the front desk， trip.com customer service said that I could book another ticket for same flight then refund me.
I questioned why I couldn’t been transfered for another flight . Trip.com customer service said that I could only book one and then refund for legal reasons they can not transfer (but since it was urgent. The legal reasons were not explored in detail).
The customer service said that the refund ticket should have the same airline with the same itinerary and cabin, but there is no discounted basic economy cabin in the upcoming week. I do not want to wait for another week and after confirming with the customer service, I quickly booked the same flight on the next day 2/27/2023, a full-price economy, as premium economy ( again there is no discount basic economy in upcoming week for this flight and this is the only one left that has a mark on economy in 7 days.)
It cost me more than $4,000 in total. I even did not  mention the delayed itinerary, hotel and covid PCR, etc. I double checked within the text customer service platform of trip.com with the information above as a record and on the chat I also sent the screenshot with my new booking with my booking number and carbin by that time.

Then after I arrived in the United States, I sent a lot of emails, contacted chat platforms  for the refund, and finally got through to the complaint team on the fourth call. They even said that they had not received the receipt attached to my email (it turned out that they could not accept the pdf) and finally What's outrageous is that I just booked on trip.com for the new ticket and with the booking number I provide to customer service at the beginning(2/26/2023) , they can get the receipt for my second purchase of air tickets directly from the booking number.

After I received the last email about  the refund of $500 for the first canceled booking, I believe you are about to refuse the refund of the refund Booking (No 22810955417).
I already scheduled several slots for civil lawyers  about my case, I hope you understand I do not want to take a settle up of $500, I send you the booking to the customer service on 2/26 and confirm with your customer service, and I believe the reason you do not want to transfer me at the first time is just set up a trap to denied the new flight's refund and take advantage for my urgent booking.

Let's see.

celialiang 发表于 2023-3-12 21:06
我今天在chase travel上订票也遇到了一样的问题：chase travel显示付款成功。拿着confirmation number去官 ...

那还好你最后还是成功出行了哈哈

rinya33 发表于 2023-3-12 21:08
同被chase坑过… chase出票后哼次哼次跑到机场，被航司告知飞机上没有我的座。不得不1000刀当场买了一张原 ...

看来chase 也问题很多*（考虑把蓝宝石下了）

Lydia_个人税务师 发表于 2023-3-12 22:51
被去哪儿给坑过…..2020买了阿拉斯加航空的票，过了一年半，在美国境内飞，又从kayak买这个航空公司的票， ...

我了个大去这种操作真是犀利

qaza950412 发表于 2023-3-12 23:48
希望LZ早日走出困境, 好人一生平安!

感谢哈哈，希望最少能把钱要回来