The Technical Support Specialist full-time job in WyreStorm (based NY)

（代朋友转发） Job Title:        Technical Support Specialist        Job Category:        Product & Technical Department/Group:        Product & Technical        Position Type:        Full-time Location:        Round Lake, NY        Travel Required:        5% Supervisory Contact:        Technical Support Supervisor Job Description The Technical Support Specialist is responsible for   WyreStorm’s AV Access product analysis, support, and returns. Role and Responsibilities Working as Technical Support Specialist for WyreStorm Technologies Corporation, responsibilities include but not limited to the following: ·Handling customer technical support cases through phone, email, or online chatting. ·Dealing with RMA returns, product testing and refurbishment. ·Product failure analysis and quality improvement. ·Customer feedback collection and analysis. ·Onsite customer support if needed. Qualifications and Education Requirements ·Associate degree preferred. ·1-3 years of experience in a customer support and IT role. ·Relevant experience in a similar field. ·Electronic or technical knowledge (preferred). ·Ability to speak in English and Chinese (preferred). -baidu 1point3acresRequired Skills ·Able to handle stressful situations in an appropriate manner. ·Interest in audio video products. ·Excellent communication and expression skills. ·Good sense of customer services. ·High morale and ethics are required. ·Travel work may be required.   Pay Range: $14.50 to $15.50 hourly or $30,000 to $32,000 yearly. Contact: Cici Wei, 518-949-3201, cici@wyrestorm.com