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Job Title: Technical Support Specialist
Job Category: Product & Technical
Department/Group: Product & Technical
Position Type: Full-time
Location: Round Lake, NY
Travel Required: 5%
Supervisory Contact: Technical Support Supervisor
Job Description
The Technical Support Specialist is responsible for WyreStorm’s AV Access product analysis, support, and returns. . ----
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Role and Responsibilities
Working as Technical Support Specialist for WyreStorm Technologies Corporation, responsibilities include but not limited to the following:
·Handling customer technical support cases through phone, email, or online chatting.
·Dealing with RMA returns, product testing and refurbishment. . Χ
·Product failure analysis and quality improvement.
·Customer feedback collection and analysis.
·Onsite customer support if needed.
. From 1point 3acres bbs
Qualifications and Education Requirements
·Associate degree preferred.
·1-3 years of experience in a customer support and IT role.
·Relevant experience in a similar field.
·Electronic or technical knowledge (preferred).
·Ability to speak in English and Chinese (preferred).
Required Skills
·Able to handle stressful situations in an appropriate manner..google и
·Interest in audio video products.
·Excellent communication and expression skills. .
·Good sense of customer services.
·High morale and ethics are required.
·Travel work may be required.
Pay Range: $14.50 to $15.50 hourly or $30,000 to $32,000 yearly. ..
Contact:
Cici Wei, 518-949-3201, cici@wyrestorm.com |
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