Wayrobo Pte. Ltd.招聘Field Application Engineer/Robotics Technician

公司介绍Company Profile
The core business of Wayrobo is focused on design and sales of robotic products for outdoor commercial and gardening applications.
Wayrobo is able to provide automated solutions to handle time-consuming, labor-intensive, and potentially hazardous tasks based on the strength of the group company in high-precision positioning industry. The typical products include golf ball picking robots, robotic lawn mowers etc.
The core leadership and R&D team consists of six PhDs, they have extensive technical expertise and innovation capabilities in artificial intelligence , multi-source fusion positioning and robotic fields.

The company has received strategic investments of hundreds of millions of dollars

We are a young and energetic team, welcome join us!

请通过邮箱hr@wayrobo.com联系我们！

职位概览 Job Description Overview

To support the Robotics business growth strategy implementation in America, we are looking for Field Application Engineer. This role will be the key contact person of the local region. The key objectives of this role will be accountable for providing field application engineering service to local customers.

This position will directly report to R&D Head of Headquarter. The position will have the opportunity to master the technical knowledge of golf ball picking robot deeply, to engage with customers to identify the customer's problem and propose the right solution for the customer, to work closely with the overseas sales and R&D team, which will ensure a close internal alignment about our businiess growth strategy in the local market.

This requires a home base office and the ability to multi-task between office, customer and travel in territory of California and surrounding areas. Travelling is up to 50%

角色&职责 Roles & Responsibilities
1,Be accountable for the installation, commissioning, and validation for the mobile robotic equipment;
2,Maintain the relationship with customers and provide technical support to customers, including remote technical guidance or on-site after-sales service etc.;
3,Act as liaison between customers and internal support channels (Sales, PM, R&D) to address any gaps in product usage to improve overall customer experience by continuously collecting feedback from customers and tracking products' status;
4,Cooperate with sales team and pay visit to potential customers by providing on-site technical support;
5,To provide suggestion for relevant operation and training documentation. Provide technical training to the local agents in respect of operating procedures and function of the robotic products;
6,Implement the maintenance for the equipment regularly.

任职资格 Qualifications
1,Bachelor's degree in electrical engineering, mechatronics and industrial robots, or equivalent experience;
2,Min. 2 years’ experience in field application engineering of robotic products or mechanical equipment. Field application engineer working experience for outdoor mobile robots or equipment in golf industry will be highly preferred;
3,Knowledge in mechanical and electrical principles, strong practical operation abilities;
4,Excellent customer relationship manner and the ability to handle difficult situations with diligence. A problem solver and fast learner;
5,Self-motivated, accountable and able to work under pressure;
6,Proven ability to work with and influence cross-functional teams;
7,Willingness to travel around 50% of work schedule mainly to customers in California and surrounding area;
8,Proficient in English communication skills and Chinese is a must;
9,American-born Chinese with permanent residence or with green card in California or surrounding area, or willing to be dispatched to USA with valid visa is a must.