关于申请材料的更新，以及与小蜜的沟通

申请UCRiver的CS，材料12月14号就提交了，用DHL邮寄了纸质的成绩单，里面有两个信封，但是申请状态只显示收到了一所学校的成绩单。然后发了n封邮件给小蜜Amy，根本不回呀。打Department Information的电话直接进入语音留言，留下了邮箱、国内的电话以及自己的情况也是完全没有回音。大家有遇到这样的情况吗，这种事情该怎么解决啊？

我uci的申请也遇到了同样的情况。。同求解答

很神奇，今天上午北京时间8:00a.m.， Amy居然回信了。。。这是她的原话：

Your status within the online application is updated to ‘received’ by our office at the time transcripts are reviewed, not when the mail arrives. If your tracking confirmation shows that it has arrived, then we have received them. You may send scanned copies of everything to us for unofficial review while we wait for the official documents to arrive, if you have not yet done so (An I-20 or admissions offer will not be made before official copies arrive)... We must receive all documents no later than January 20.

这是不是可以说明材料都已经收齐了，但是有一部分还没有开始review？这种处理机制很奇怪啊，要不要再发一份scanned的过去？