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Thank you for contacting Help. The first thing we recommend trying is making sure you have the most recent version of Adobe Flash Player installed, as that is the program used to run the videos. Be sure to un-check the check box for installing McAfee Security Scan Plus unless you want that program as well. It defaults to being checked. . 1point3acres
http://get.adobe.com/flashplayer/
Be sure to have Flash Player allow our site to access your camera and microphone for the video recording--there will normally be a small Flash Player dialog box for this when you first reach the video test. If you do not see it when the page with the video test first loads, try refreshing the browser page holding down CTRL and F5 on a PC or Cmd, Shift and R on a Mac. . Χ
Flash Player also needs to be set to use the microphone and camera you are using, and the microphone level needs to be set high enough to record the audio. You can get a Flash Player settings box to appear by right-clicking in the video box and selecting "Settings". There are tabs with microphone and camera icons for those settings, and the tab with a monitor with an eye inside it is the one that allows you to select whether to allow or deny our site access to your camera and microphone (if you were unable to get that setting to appear).
If this does not resolve the issue, our next suggestion would be to try a different browser, such as Chrome or Firefox.
.1point3acres
Finally, it is possible that there was a bandwidth issue. If you have access to a connection with more bandwidth, that is what we recommend trying. There is also just a tendency of the internet and browsers to function more slowly than normally on occasion, so it could be worth trying it again from the same connection to see if you encounter better performance. Making sure to shut off any other devices that might be using bandwidth on the network while recording and playing back may also help.
Sincerely,
-baidu 1point3acres
Customer Service
Help@ApplyWEB.com |
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