Google saettle 选组

Speakeasy - Carlos, Seattle (SLU)
We help people get help, by aiming to build the next generation contact center platform for Alphabet and beyond. Imagine a world in which when someone contacts Google customer support via phone calls, chat, emails, etc. from anywhere in the world, with all the knowledge/signal we have regarding this customer request, an intelligent routing system is able to route the request to the right agent in the right contact center or AI to get the customer issue resolved, without bouncing the customer among different agents and IVR menus. This is critical to customer's experience with Google.

We have built a customer support platform named Speakeasy, which serves thousands of agents to support Google products ranging from GCP, GSuite, Adwords, Youtube, Map, Waymo and more. It is our mission to bring this platform to the next level by making it more intelligent and robust, to empower Google businesses to delight Google customers.

A key part of our mission is to deliver the next generation conversational design platform that allows business to define and optimize the customer/agent experience, reduce time to resolution or action, and minimize costs to the business across multiple channels of communication. This team has multiple opportunities to work on the back end conversational flow engine, the integration API that allows our platform to communicate and work with other systems, and the toolchain that allows our partners to express their business logic.

As a software engineer in this team, you'll be expected to work with your peers to plan, design and implement new features in the platform, to build it toward an omni-channel platform.

Google Compute Engine - Chunjia, Seattle (SLU)
Google Compute Engine is one of the fastest growth areas in the cloud.  GCE Guest OS team owns a set of core GCE capabilities including VM OS images, VM guest software, the cloud infrastructure to manage guest OSes.  In addition, we are building a set of v1 services to solve some common enterprise VM management challenges to fulfill several big known gaps:
a) Make it easy for enterprise to manage a fleet of VMs by automating management tasks such as applying OS patch, software package, and configuration, and collecting system inventory
b) Enterprise graded package repository to create, publish, and retrieve software packages across VMs
c) Import and Export vm disk into/from GCE as part of cloud wide Lift and Shift effort.
d) Make Windows the first class citizen in GCE
You will have opportunities to work on a spectrum of technologies from the guest level software, to package repository infrastructure, to large scale cloud service backed. It will give you the broad impact which can be directly measured by customers' needs.

Cloud Billing - Qihua, Seattle (SLU)
$$$ matters to Cloud customers -- what and how they pay is a key part of their experience with our platform. Help us build out an enterprise-worthy platform for pricing and discounting.

Understand the current, complex state of pricing and discounting.
Work with partner teams to understand their use cases.
Co-design and implement data models and infrastructure to allow us to operate smoothly at scale.

-baidu 1point3acresEngineers on this team work should expect to collaborate regularly with:
* Engineers and PMs within other portions of Cloud Billing (Monetization, Cost Management, Contracting, Subscriptions, etc).
* GCP Service teams.
* Teams from other Cloud businesses (Gsuite, Maps, PSO, etc).

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