CenoBots Inc.招聘Field Application Engineer

公司：CenoBots Inc. （研发、制造、销售智能商用清洁机器人公司）

公司官网：https://www.cenobots.com/

LinkedIn：https://www.linkedin.com/company/cenobots/

公司创始人/CEO：https://en.wikipedia.org/wiki/Wang_Gang_(computer_scientist)

产品视频：https://www.youtube.com/@cenobots

CenoBots is an innovative robotics company that specializes in developing leading-edge solutions for various commercial cleaning applications. Our mission is to enhance productivity, efficiency, and safety in the workplace by leveraging the latest advancements in robotic technology.

Field Application Engineer (FAE)

Job Responsibilities:

1. Provide support to dealers and service partners in resolving software and hardware issues during machine deployment (software/electrical/algorithm functions, etc.).
2. Conduct product maintenance, service, technical upgrades, and software version iterations for customers in the region to ensure stable equipment operation.
3. Analyze, categorize, track, and generate analysis reports for robot after-sales issues.
4. Track and rectify defects in functions on-site, conduct on-site testing, and provide feedback on test results.
5. Assist regional managers in collecting after-sales issues, product improvement suggestions, and customer satisfaction assessments to drive enhancements in remote and intelligent operation tools, increase operational efficiency, reduce costs, and improve product functionality, usability, reliability, and maintainability.
6. Collaborate with the sales team to deliver pre-sales and after-sales support in the region, assisting agents in product demonstrations, deployment, and training to ensure customer satisfaction.
7. Train dealers and service partners, providing tailored training to enhance their after-sales service capabilities.

Job Requirements:

1. Bachelor's degree or higher in electronic engineering, microelectronics, computer science, automation, or related fields.
2. After-sales/ technical support work experience is preferred
3. Proficiency in English and Mandarin, with English as the primary working language.
4. Strong hands-on capabilities and a deep understanding of mechanical electronics circuits; experience with Linux platforms is a plus.
5. Diligent, responsible, ability to handle pressure, and adept at problem-solving.
6. Willing to travel

Field Application Engineer

工作职责:

1. 支持经销商和服务商在部署机器时遇到的软硬件问题(软件/电气/算法功能等)。

2. 负责对区域内客户进行产品维修、维护、技术升级及软件版本迭代升级，确保区域内设备稳定运行;

3. 对机器人售后问题进行分析、分类、跟踪并出具分析报告

4. 负责研发功能/缺陷的跟踪和现场整改和闭环，现场测试和测试结果反馈。

5. 协助区域经理，收集区域市场端售后问题、产品改进建议、客户满意度评估等，帮助推动产品和研发部门完善远程操作和智能化操作工具，提高运营效率和降低运营成本，促进产品功能性、易用性和可靠性、维护性的提升;

6. 配合当地销售团队，在区域内开展售前和售后支持工作，协助代理商进行产品演示、产品部署和培训，确保区域内客户的服务满意度;

7. 培养本地经销商和服务商，开展差异化培训，提升其售后服务能力;

岗位要求:

1. 电子工程、微电子、计算机科学、自动化等相关专业。

2. 有工业机器人、服务机器人、工业自动化等行业经验、售后服务相关经验优先;

3. 熟练掌握英语、普通话；以英语作为主要工作语言;

4. 具备较强的动手能力，对机械电子电路有较好的理解；熟悉Linux平台经验者优先，有机器人技术经验者优先;

5. 工作认真、责任心强、有较强的抗压能力和解决问题的能力

1. 能适应出差

*接受Fresh Graduate

*转正后支持申请H1-B

*任何问题，请联系 hr@cenobots.com

该如何投递呢？

PTJohn0122 发表于 2024-11-2 10:49
该如何投递呢？

请发简历到：hr@cenobots.com