TAMU的成绩单一直没有update status是什么情况

提交了以后过了很久发现从submitted变成received，received documents里正常显示，但是主页面上显示incomplete，成绩单未提交，这都几天了发邮件也不回复，地里有人遇到过类似情况么？

“Texas A&M University is experiencing a high volume of processing and appreciates your patience. Please view the My Documents tab for received documents and allow up to 10 business days for processing.”