代友转发

代友转发招聘信息，希望对找工作的同学有帮助

General Information
    •    Company name: Tellusicom INC (registered in CA and HQ name is Titanicom Tech Limited)
    •    Position: Technical service engineer or intern
    •    Location: Ashburn VA and North CA, the Bay Area base
    •    Customer: Telecom, Bank &securities, Chinese e-commercial, Chinese manufacture
    •    Service coverage: Across the entire Americas
    •    Industry: IT Telecommunication, startup company

Job Description 
Operation & maintenance service deliver responsibilities
    •     Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate
    •     Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval
    •     Urgent onsite support when it is required within 4 hours for the highest SLA response
    •     Troubleshooting, diagnosing and resolving hardware, software, network and system problems
    •     Replacing faulty network hardware components during the day and night
    •     Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters
    •     Accurately document incident and service requests within the service management platform
    •     Assist in purchase and inventory in and out of all technology equipment or spares parts
    •     Evaluate current configuration and processes and develop documentation and SOP’s
    •     If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process
    •     Helps develop, document, communicate and enforce end user and networking policies
    •     Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report
    •     Position may be required to perform duties outside their normal responsibilities as needed and when requested

Requirement
    •     0-5 years IP or IT project delivery experience, excellent fresh graduate is totally welcome
    •     Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge
    •     Basic server knowledge and familiar with Linux CLI
    •     Outstanding communication skills in English, bonus points if can speak Chinese and third language
    •     Able to travel on demand across the entire Americas and once a while need global travelling
    •     Work effectively under pressure and work overtime may be required
    •     Familiar with Huawei devices (or H3C devices) and experience on network design / technical implementation is preferred
    •     Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred
*由于是刚刚在美国成立的小公司（国内已有多年经营史），暂时解决不了身份问题。

如有兴趣请联系：

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