In recent weeks, another problem has emerged: bots that snatch the largest, most lucrative orders out of the hands of other shoppers. Here’s how it works. Instacart pays contract workers to shop for groceries and deliver them to customers. Normally, the shoppers open the Instacart shopping app and, as orders flash by, click on the ones they want to fulfill. But in order to gain an edge, some shoppers are paying software developers who have created bots -- in the form of third-party apps -- that run alongside the legitimate Instacart app and claim the best orders for clients.In this way, the app tilts competition between shoppers but is invisible to customers and doesn’t take business away from Instacart either. A spokeswoman for Instacart Inc. said the bots affect just a sliver of its more than 500,000 shoppers and that the company has already taken measures to address the issue. Instacart also recently introduced new procedures such as prompting shoppers to verify their identity with a selfie. “We take the integrity of the Instacart platform very seriously and have a trust and security team dedicated to monitoring the unauthorized use of the platform which includes all efforts to prevent illicit and fraudulent third-party apps from violating our terms of service,” said Natalia Montalvo, Instacart’s director of shopper engagement and communications. source